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 AC6 Fail-Safe Mode Recovery


Who can perform

Customer / end user — no tools or disassembly required

Symptom

The AC6 does not appear in Resolution or Dante Controller, or appears in red text in Dante Controller.

Cause

A failed firmware update — typically during a Dante firmware update — has corrupted the firmware image and the unit has entered fail-safe mode.

Requires

A computer with Dante Controller and Dante Updater installed, and an Ethernet cable.

 

  1. Connect your computer directly to the TOP SECONDARY network port on the AC6 output assembly. This is the port that is still communicating.
  2. Open Dante Controller. If the AC6 is shown in red text, it is in an error state such as fail-safe mode.
  3. Open the Dante Updater. 

    Figure 1. Dante Controller — opening the Dante Updater.

  4. Select Fail-safe.

    Figure 2. Dante Updater — selecting Fail-safe.

  5. Click Download Fail-safe Images.

Figure 3. Downloading the fail-safe recovery image

When the download is complete, reconnect to the PRIMARY port and re-run the firmware update. The AC6 will return to its original operating state.

NOTE: If the AC6 still does not appear after recovery, contact your authorized EAW service partner.