---
title: "Causes and solutions to seeing \"Fragments\" in EAWMosaic"
description: 1. More times than not, this is a connection issue. Make sure the proper (recommended hardware - From Audinate) is being used if attempting to connect Dante via a switch. 1. To check the firmware on t
---
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# Causes and solutions to seeing "Fragments" in EAWMosaic
**1. More times than not, this is a connection issue. Make sure the proper (recommended hardware - From** **Audinate) is being used if attempting to connect Dante via a switch.**
- It's often times good to simplify the connection if issues are occurring. Work with a speaker at a time, connecting the wireless router to the COMM port, then Mosaic to the router.
- If a speaker is still fragmented during this test, a good first step is to make sure the most recent firmware and version of mosaic is being used.
**1. To check the firmware on the RSX module, please refer to the manual (this can be accessed via** **the back panel)**
**2. To check the version of Mosaic, simply click on Tools or the "gear icon" located at the upper** **right corner of the app.**
- If both are up to date, attempt a factory reset. This should be a fairly quick process and once complete, make sure to close and reopen Mosaic.
- If the RSX is still not being discovered, creating a new system may sometimes help.
**2. Another less likely cause could be related to the IRDA. If the wires were reversed from the amp module** **to the IR, the units will not communicate properly. Please refer to the KB entry below for more** **info on correcting this issue.**
[https://design.eaw.com/knowledge/fixing-reversed-irda-in-radius-line-array-loudspeaker](https://design.eaw.com/knowledge/fixing-reversed-irda-in-radius-line-array-loudspeaker?hsLang=en)
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