---
title: Customer asks how to connect or is having trouble connecting to connect to UX8800
description: If connecting directly from computer to the Ethernet port, you must use a CAT 5e or CAT 6 "cross-over" cable such as the one that comes in the box with a UX8800. If connecting to a switch or router,
---
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# Customer asks how to connect or is having trouble connecting to connect to UX8800
If connecting directly from computer to the Ethernet port, you must use a CAT 5e or CAT 6 "cross-over" cable such as the one that comes in the box with a UX8800.
If connecting to a switch or router, use a standard CAT 5e or CAT 6 cable.
The computer must be set to the same IP range as the processor:
\- Default UX8800 IP address is 192.168.0.24, Sub-net mask 255.255.255.0
\- Computer must be set to 192.168.0.xxx, Sub-net Mask 255.255.255.0
\- Domain server doesn't matter.
In Pilot software, select Tools\>Communications and select "Obtain IP Addres by Broadcast"
Once all of these settings have been confirmed, click on "Go Online". Any connected devices should be listed in the "Found Devices" tab
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